IT HELP DESK TECHNICIAN

Cardiovascular Institute of the South in Meridian, MS

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • Compensation: $85,940.00 - 139,570.00 / Year*
Cardiovascular Institute of the South is a dynamic and growing organization, and we are looking for talented, motivated individuals to join our world-class team. Our mission at CIS is to provide our patients with the highest-quality cardiovascular care in the most professional and efficient manner possible. Our members play an integral role in upholding this mission. By putting these principles into action, we create a positive work environment that fosters our standards of behavior, as well as employee satisfaction. With a dedicated staff of more than 800 team members, CIS remains at the forefront of technology, providing the most advanced, compassionate care in all of our communities.

Nature of Duties:

The primary duties of this position are to provide end-user support to employees of CIS. Travel to other locations is required on a regular basis. Must be available to take calls after hours when the need arises.

Specific Duties:
  • Provides application support and user training.
  • Provides approved hardware support and installation.
  • Provides network equipment and user LAN / WAN support.
  • Manages the maintenance and repair of I.T. equipment.
  • Assist in any current or new I.T. implementations.
  • Completes assigned service calls in an efficient and timely manner.
  • Logs and assigns case numbers for all service calls to provide daily work logs.
  • Documents all service calls in a clear and concise manner.
  • Assigns priorities to issues and maintains work schedules to meet project deadlines and assure maximum usage of equipment and time.
  • Inventory computer equipment and catalog software to be in compliance with licensing requirements.
  • Completes special projects and/or assignments as required by support staff or department operations.
  • Travels to and from remote clinics where physical troubleshooting or replacement is required and remote support is not available or possible.
  • Uses good judgment in decision making.
  • Self-directed in undertaking responsibilities.
Qualifications:
  • High School diploma or GED required
  • Bachelor s Degree preferred.
  • IT experience preferred.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.


Associated topics: equipment, infrastructure, ip, maintain, maintenance, network, satellite, system engineer, system technician, technician

* Estimated salary


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